Cancellation, Refund, Shipping, and Terms & Conditions Policy

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1. Cancellation Policy

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We understand that plans may change. Clients may cancel their service order within 24 hours of payment or booking confirmation. Cancellations must be submitted in writing via email to [your email address].

• No cancellations will be accepted after the 24-hour window.

• After this period, the service is deemed confirmed and work may begin immediately, making cancellations infeasible.

 

 

2. Refund Policy

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Refunds are only provided under the following conditions:

• Full refunds are available only if cancellation is requested within 24 hours of order confirmation/payment.

• No refunds will be issued for cancellations made after the 24-hour window has passed.

• Partial refunds may be considered in exceptional cases at the sole discretion of [Your Company Name], based on the stage of service delivery.

All refund requests must be made in writing to [your email address] and include proof of payment and a reason for the request.

 

 

3. Shipping & Delivery Policy

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As a management consultancy, our services are primarily delivered digitally (e.g., via email, video conferencing, or cloud-based platforms). Once a service is booked and the initial consultation is scheduled:

• Service delivery begins immediately upon confirmation and receipt of necessary documentation or briefing from the client.

• Any deliverables (reports, strategy documents, etc.) will be sent via email or through secured file-sharing methods.

• No physical products will be shipped unless otherwise agreed upon.

 

 

4. Terms and Conditions

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a. Service Engagement

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By engaging with Atlase, the client agrees to provide timely access to relevant information and personnel as needed to fulfill the consultancy engagement.

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b. Confidentiality

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All client information and project data will be handled with strict confidentiality. We do not disclose any confidential or proprietary information to third parties without prior written consent.

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c. Intellectual Property

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All documents, frameworks, strategies, and deliverables developed during the consultancy engagement remain the intellectual property of Atlase, unless otherwise agreed in writing. Clients receive a non-transferable license to use them for internal purposes only.

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d. Limitation of Liability

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Atlase will not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our maximum liability is limited to the amount paid for the service in question.

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e. Governing Law

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These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

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4. Privacy Policy

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Atlase is committed to protecting the privacy and confidentiality of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

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a. Information We Collect

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We may collect and process the following types of personal information:

• Contact Details: Name, email address, phone number, company name, job title.

• Business Information: Company data, project requirements, and relevant materials needed for our consultancy services.

• Payment Information: Billing address, transaction details (Note: We do not store full credit/debit card details).

• Website Usage Data: IP address, browser type, pages visited, and other usage statistics via cookies and analytics tools.

 

b. How We Use Your Information

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We use your information to:

• Deliver our management consultancy services.

• Communicate with you about your project or inquiry.

• Send invoices, reports, and relevant documentation.

• Improve our website and service offerings.

• Comply with legal or regulatory obligations.

 

c. Data Sharing and Disclosure

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We do not sell, rent, or trade your personal data to third parties. We may share your information in the following cases:

• With trusted service providers who assist us in operating our business (e.g., cloud storage, email, or invoicing platforms), under strict confidentiality agreements.

• When required by law or legal process.

• To protect the rights, property, or safety of our business, clients, or others.